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Have NEMID ready

You will need a NemID administrator or company account to access the portal of NETS. In addition, please expect the process of enabling a new merchant to take 1-2 weeks including bank signing.

Betalingsservice (currently operated by NETS and owned by Mastercard) is a direct debit service only servicing Denmark. Betalingsservice operate consumers and businesses based on a mandate (a right to debit) and one billing per month (by a fixed schedule).

The schedule is available here.

To use Betalingsservice you either have to create a new agreement with NETS, or change your current agreement to have Upodi act as a data processer. Be aware - only one (1) data processor per CVR number can be obtained.

Signing up for Betalingsservice

To sign up for a new agreement, please visit https://betalingsservice.nets.eu/ and click "Create new appointment". Sign in with your corporate company NemID.

1. Fill in the primary contact person for the agreement. This will be a business and/or supporting finance contact. Click "Fortsæt ansøgning" to continue.
2. Type in the settlement account information. To continue click "Fortsæt ansøgning".
3. In step three, make sure you select to use an external Data Processor. Type 38558862 as Data Processor. This will mark Upodi as your primary Data Processor.

Changing data processer on an existing agreement

To change your current Data Processor to Upodi, please visit https://www.betalingsservice.dk/erhverv/få-hjælp/form-skift-dataleverandør and fill out the form. Please add 38558862 as Data Processor.

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Alert Upodi on the intended migration

Please visit this form to begin migration to Upodi.

Whether you sign up for a new agreement or changing an existing agreement, please inform Upodi Helpdesk about the changes. We do not operate agreements without prior consent. Please also provide an email if you want to receive Betalingsservice status emails whenever we schedule payments to Betalingsservice, and also when we send the final payment status report usually around the 11th in a month.

Flow of Betalingsservice using Upodi

Mandates

Mandates are a digital record (agreement) between the you (the merchant) and the customer (either a consumer or a business). The mandate is what allows Upodi to act on behalf of you, the merchant, in sending (collecting) or returning funds (distribution).

A mandate can be invoked by contacting the customer bank, informing the debitor group (debitor gruppe in Danish), the customer number (9 numbers) and the bank details (registration number and Bank win number). Once recieved by the bank, the mandate will be marked for processing and Upodi will recieve all mandate changes on the account of the merchant.

**You can generate a link to invite customers here.

A mandate can be revoked by either the customer, the bank of the customer or by NETS. Various reason occur for the mandate. Each change of mandate is recorded on the customer in Upodi. A customer must have an active mandate, for payment processing to occur.

Mandates are matched between Betalingsservice and Upodi using the account number in Upodi and the account number of the mandate.

Pre-payment processing

Payments are collected once every month as a deadline. Collection of payment are based on a schedule, please see https://www.betalingsservice.dk/erhverv/løsninger/tidsfrist-for-aflevering.

Upodi will collate and sample all payment ready for processing at midnight the day before the deadline. Upodi sends a summary of all invoices collated for payment via Betalingsservice to an email address of your choice.

Usually around the 11th in a month (may vary depending on Betalingsservice reponse times) Upodi sends a final overview of payments marking each payment as either success or failed and why it may have failed its payment to that same email address.

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Mandates must be active, otherwise the invoice will not be included.

Payment processing

On the deadline of payment once every month, NETS will process each of the payment for the relevant deadline. This often occur 6-10 days before the month-end. Once the month-end has occured, a payment status file is processed by Upodi marking each of the payments and invoices with the proper payment status. Unpaid invoices or failed payments gets carried over for the following month.