When your customers have a complex network of resellers, partners etc.
A simple list of customers is not always enough to meet your business needs. Contacts is a feature that allows you to fill in contact information for alternative contacts associated with a given customer. It is by no means necessary to have alternative contacts for your customers, but it makes sense in cases where the product is sold through a partnership or the customer has contacts who wants a copy of the invoice and other special cases.
A contact has to be marked as one or more of the following:
- Invoice is sent to contact
- Delivery address from contact is used and appended to parent customers' invoices
- The contact is an EAN/GLN contact
A contact can only be created as the child of an existing customer. Contacts can't be subscribed to your products or have a payment method associated with them.
- If you are a developer you probably want to review the API on contact and the contact object.
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Updated over 3 years ago