When your customers have a complex network of resellers, partners etc.

A simple list of customers is not always enough to meet your business needs. Contacts is a feature that allows you to fill in contact information for alternative contacts associated with a given customer. It is by no means necessary to have alternative contacts for your customers, but it makes sense in cases where the product is sold through a partnership or the customer has contacts who wants a copy of the invoice and other special cases.

A contact has to be marked as one or more of the following:

  • Invoice To: A copy of the Invoice email is sent to contact Primary Email
  • Delivery To: Delivery address from contact is used and appended to parent customers' invoices
  • GLN Contact: The contact is a GLN contact
  • OVT Contact: The contact is an OVT contact (Finnish GLN)
  • Your Reference: used for adding a reference from the customers' party to the invoice


A contact can only be created as the child of an existing customer. Contacts can't be subscribed to your products or have a payment method associated with them.

What's Next


We're always happy to help with code or other questions you might have! Search our documentation or contact helpdesk. You can also chat live with us using the Intercom icon.