Credit notes & Refunds

Upodi provides support for handling negative invoices. Negative invoices result in a credit note, which is characterized by the detail that the total amount is less than 0 (negative).

Credit notes are represented as Invoice objects with the property IsCreditNote = true.

{
  "IsCreditNote" : "true"
}

Credit notes balance existing invoices, allowing Upodi to settle the balance. It also enables customers to handle adjustments over time and provide corrections.

Refunds

A credit note can also be refunded, which directly refunds the previous successful transaction on the Credit Card. It is therefore a requirement that the Credit Note is created correctly as a credit note of the original invoice and not as a custom credit note. It is also a requirement that the originating invoice was successfully paid with that same Payment Provider. The refund can only be carried out once the credit note has been booked in Upodi.

🚧

Refunds

Please be aware that refunds are only available for some of our credit card providers. See which ones at our payment provider section Credit Cards


What’s Next