Leverandørservice

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Have NEMID ready

You will need a NemID administrator or company account to access the portal of Mastercard. In addition, please expect the process of enabling a new merchant to take 1-2 weeks including bank signing.

Leverandørservice is a direct debit service only servicing Denmark. Leverandørservice operate consumers and businesses based on a mandate (a right to debit) and one billing per month (by a fixed schedule).

To use Leverandørservice you either have to create a new agreement with Mastercard, or change your current agreement to have Upodi act as a data processer. Be aware - only one (1) data processor per CVR number can be obtained.

Signing up for Leverandørservice

To sign up for a new agreement, please visit https://leverandoerservice.mastercard.com/. Sign in with your corporate company NemID.

  1. Fill in the primary contact person for the agreement. This will be a business and/or supporting finance contact. Click "Fortsæt ansøgning" to continue.
  2. Type in the settlement account information. To continue click "Fortsæt ansøgning".
  3. In step three, make sure you select to use an external Data Processor. Type 38558862 as Data Processor. This will mark Upodi as your primary Data Processor.

Whether you sign up for a new agreement or changing an existing agreement, please inform Upodi Helpdesk about the changes. We do not operate agreements without prior consent. Please also provide an email if you want to receive Betalingsservice status emails whenever we schedule payments to Leverandørservice, and also when we send the final payment status report usually around the 11th in a month.

Moving Leverandørservice to Upodi

For Upodi to handle Leverandørservice on your behalf, Upodi must be set as primary data processor.

  1. Log in to your existing Vendor Service Agreement to change the LS agreement. Use this link - https://leverandoerservice.nets.eu/. Note login is with NEMID
  2. Change data provider. Under data supplier type 38558862 and Upodi ApS.
  3. Ask to "Send all active customers (Debtors) to Upodi". In the message field under supplementary information write in: "The new data provider must have a file with all active debtors". Upodi will now receive a file with all active debtors, and these customers will in future be able to have their subscription charged via. Supplier service.

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Begin migration to Upodi

Please visit this form to begin migration to Upodi.

Flow of Leverandørservice using Upodi

Mandates

Mandates are a digital record (agreement) between you (the merchant) and the business. The mandate is what allows Upodi to act on behalf of you, the merchant, in sending (collecting) or returning funds (distribution).

A mandate can be invoked by contacting the customer bank, informing the debitor group (debitor gruppe in Danish), the customer number (9 numbers) and the bank details (registration number and Bank win number). Once recieved by the bank, the mandate will be marked for processing and Upodi will recieve all mandate changes on the account of the merchant.

**You can generate a link to invite customers here.

A mandate can be revoked by either the customer, the bank of the customer or by NETS. Various reasons occur for the mandate. Each change of mandate is recorded on the customer in Upodi. A customer must have an active mandate, for payment processing to occur.

Upodi will collate and sample all payment ready for processing at midnight the day before the deadline. Upodi sends a summary of all invoices collated for payment via Leverandørservice to an email address of your choice.

Usually around the 11th in a month (may vary depending on Leverandørservice reponse times) Upodi sends a final overview of payments marking each payment as either success or failed and why it may have failed its payment to that same email address.

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Mandates must be active, otherwise the invoice will not be included.

Payment processing

Leverandørserivce process payments for both invoices (collection) and creditnotes (disbursement).

Collections are scheduled subject ot the invoice due date for the next upcoming bank day with a lead day of 1 day. Payments are moved forward in case they are due on a non-bank payment date.

Disbursements are scheduled subject ot the invoice due date for the next upcoming bank day with a lead day of 2 days. Disbursements are moved forward in case they are due on a non-bank payment date.